Keep Your
Operations Seamless
Hire Professional Administrative Staff
Effective administration in any organization binds all the departments and facilitates to achieve common goals. They create a smooth coordination vertically and horizontally to bring everyone on the same page and make the entire team function smoothly.
Hiring an efficient administrative staff can be difficult because it requires the candidates to have a range of skills such as communications, management, analytics and accounting. It can take you months to assemble the right administrative team for your business.
This time can be reduced to less-than-a-week if you let The Second Hire source the admin team for you. You will feel know your business is in safe hands when working with us.
Our administrative staff candidates have at minimum of bachelor’s degree plus two years work experience in them administrative field.
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The Administrative Sources We Offer
Medical Transcription
With a rise in various health diseases worldwide, there is a high demand in the healthcare industry for expert medical transcriptionists. The Second Hire offers professional medical transcriptionists who have gone through a 6 months to 2 years of medical transcriptionist training. They also have a extensive experience of transcribing various medical reports. On your demand, our medical transcriptionists would also use the speech recognition technology to edit and review the medical documents.
Law Transcription
Our company will provide you with experts for writing legal documents from audios. Our law transcriptionists have two year law transcription training degree, which ensures they have the skills required to work for you. Our professionals also have at least a year of experience working in an office or legal system, as a law transcriptionist which allows them to accurately write even the most technical legal documents.
Medical Billing and Coding
Our staff will accurately handle payments for your medical services at a very low cost. They will carefully carry out the medical coding process of extracting the chargeable information from medical receipts and insurance documents. Afterwards, they will use these codes to develop medical bills and insurance claims. The medical billing and coding process requires professionals only as there is no room for a slight mistake. The Second Hire arranges staff specifically with degrees in medical billing and coding and have a CPC certification. They also have a 1+ year of experience working as a medical coder, which ensures they have the knowledge and skills to work for you.
Customer Service Representatives
Customer satisfaction is crucial for the success of any business. The customer service representatives at The Second Hire will listen and solve any of your clients’ problems until they are satisfied. We hire experienced people who know how to handle angry, frustrated and dissatisfied customers, assure them of your company’s sincerity to solve problems and update them on the status of all queries and complaints.
Virtual Assistant
Hiring virtual assistants from The Second Hire is not only cost-effective but offers you tremendous value. A virtual assistant will carry out essential tasks for you that consume most of your time and don’t let you focus on bigger things. They will make your phone calls, schedule meetings, make your travel arrangements, and manage your email accounts. We will provide desktop/laptop, high-speed internet, communication software and office support to your virtual assistants to keep you both productive and focused.
Task Manager
As a business owner, you want things planned out and budgeted effectively to save time and money. We will source task managers according to your industry and needs. A task manager will plan your project according to your company’s budget. Keeping projects + businesses aligned to your strategic goals, while meeting deadlines. We find competent and experienced talent, that have experience in your industry.
Operations Assistant
Better performing teams in any industry, or profession, have better support staff taking care of their professional and personal needs. We have operations assistants who are highly responsible individuals that will assist managers of your company, making sure all the business tasks are being completed according to your requirements and within the given deadline. They will keep track of everything and coordinate with external sources to make the job of their manager easy.
Financial Assistant
The role of finance team is to put funds toward the highest and best use, keeping cash flow available for running operations and supporting growth. This is vital for your success. You may have a very good managers. Yet you also need smart finance people working in alignment with financial policies with operational goals.
Whether you are a startup or an established business, managing the financial records of your company including auditing, bookkeeping, accounting and resource planning; is critical and we have people who can support your growth.
HR Support
From welcoming new employees, to creating the company starter pack and arranging orientations for new employees to performance reviews, making appraisals, interviewing for new positions and taking care of team needs, HR support does all of these functions for you. We find the talent that fully understands your company’s values and culture while bringing the skills to apply them.
Please get in touch to know what more our administrative
support staff can do for you
Our Comprehensive
Support System
The major issue in remote staffing is the lack of office culture in your team, which may result in a lack of
professional behavior or the absence of technical support necessary to run the remote teams. With the
following features of The Second Hire, you will find solid reasons to trust our system and solutions.
1. Professional Environment
1: Professional Environment
You may have skepticism about the commitment and focus of your team members if they don’t have a professional set-up to sit and work. Being a comprehensive staffing solution provider, we remove every bump from the procedure to ensure a smooth team management system for you.
2. Virtual Interaction and Recording
2. Virtual Interaction and Recording
Our workspace creates a virtually live interaction experience between you and your team so that you can seamlessly coordinate as if working on the same floor. Our premises have CCTV camera in place that records 24/7 to give you full transparency and the ability to monitor employees.
3. Data Security
3. Data Security
In this day and age, your data is your biggest asset that can’t be compromised or dealt with carelessness. That’s why we offer personal laptops/desktops to your team and also ensure data security by taking all the necessary measures that you would take with your own IT department.
4. Team Building
4. Team Building
For running and growing a business, simply assembling the right resources isn’t enough because all team members have to be aligned with the same goal. Our space will allow your team members to interact and form a personal bond that will motivate them to work for the mutual goal.
5. Conflict Management
5. Conflict Management
Conflicts between coworkers, employees and employer is a major challenge for any organization as they shift the focus from growth to issues management. But The Second Hire sets you free from all such obligation by taking the responsibility of conflict management and that too free of cost. The conflict management feature comes within our contract so you don’t have to pay separately for this constantly popping expense.
6. Computers and Office Furniture
6. Computers and Office Furniture
Work-at-home employees often have outdated, or slow, computers and laptops, which drops their productivity level. At The Second Hire, we provide our staff with fast, state-of-the-art, devices to improve their productivity. This will also ensure the security of your data, a level of security that you won’t have if you engage a freelancer working on his/her own system.
7. Electricity
7. Electricity
If you hire freelancers for remote working, you often get to hear the excuse of power outage that delays your work. To prevent any such situation, we ensure the uninterrupted power supply with backup generators. You have a remote team working for you but we are taking care of every possible problem to make you unstoppable.
8. High-Speed Internet
8. High-Speed Internet with Backup Connections
Internet speed is the lifeline of remote working and if goes down, it puts your deadline at risk. At The Second Hire, we make sure every team member has a fast broadband connection, ensuring that your documents, files and data are quickly transferred. Online conferences and calls are supported by high-speed internet to always put you in close contact with your team.
9. Secure Firewall
9. Secure Firewall
Your team can be handling sensitive information about your company, which can be at risk if leaked to a third-party through the employee’s computer. You may be hesitant to hire a remote employee for fear of data hacking. But for the security of your data, we have installed the safest network security in our computers. Your data security is our chief concern and we continuously work to protect it.
10. Software Provided
10. Software Provided
Freelancers, or remote workers, often don’t have the paid versions of common software like MS Office Suite and use either older, or pirated, versions. Consequently, they may not be able to use the full features and at times even open the files that have been shared by their remote employers. But we already have this paid software installed in all of our computers so you won’t have be concerned.
11. Project Management Tools
11. Project Management Tools
Management tools like Slack or ClickUp are essential to perform routine tasks but subscribing to, or buying, them is an additional cost for you. However, The Second Hire saves you from spending on tools as we have already installed all the necessary management tools in our systems. You can easily manage your projects, tasks and collaborate with your team through ClickUp or Slack.
12. Conference Rooms
12. Conference Rooms
Team meetings are a normal part of corporate life and an essential requirement for team building and moving towards the same objective. We have fully equipped conference rooms with mics, speakers and projector screens to let you effectively communicate, discuss and brainstorm strategies.
13. Communication Software
13. Communication Software
The communication software pre-installed in our systems will ensure that you can contact your employees anytime you want. Explaining the work, ask them to make changes or give instructions for tasks at hand.
14. Monthly Attendance
14. Monthly Attendance
As your HR partner, we will send you the attendance report of your team members each month. It will give you an overview of how regular they are. You will be able to review your team’s work performance as if it were in your own office. We can also prepare a performance report for each of the team members. **
Why Choose
The Second Hire?
No Recruitment Fee for Remote Staffing: We do the talent search for you and bring the best in the pool, we keep it as a key benefit of our partnership, instead of making it a revenue stream for us. So you don’t have to pay for this service as it comes free with our contract.
Low Employee Salaries: You want great talent to support you ambitious plans, but at times your balance sheet doesn’t allow you to go for the desirable candidate. But The Second Hire empowers you to get a high-caliber hire with low salary. Working with us, you will get a significant increase in cash flow because you will save a lot of cash from the salaries you are paying or have to pay, if sourced locally.
Increase Profitability: We not only give you cost-effective staffing solutions by reducing your fixed costs, such as office management, bills and rentals. We also help make your company more profitable by minimizing employee costs and expenses.
Reliable: Our recruitment process implements all the legal procedures to ensure that your team will have job security and a legal obligation to deliver on time and performed by highly trained professionals.
Conflict Management: Conflicts between coworkers, employees and employer is a major challenge for any organization as it shifts the focus from growth to human resource management. The Second Hire sets you free from all such obligations by taking the responsibility for conflict management and resolution.
Personalized Facilities For Your Team: We allocate dedicated space and facilities for your team with all the necessary office support. CCTV cameras are installed to give you live access to monitor your hire. You can virtually operate a whole team of resources like they are working next to your office.